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My Instagram account was hacked. How can I get it back?

Instagram Hacked

Instagram is one of the most popular social networking services today, making it a common and desirable target for hackers. With over a billion users, internet scammers and hacked accounts are nearly inevitable so don’t be shocked (or embarrassed) if you or one of your friends fall victim. The key to recovering a hacked IG account is acting fast, so here’s what to do—and how to protect yourself moving forward.

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  • July 21, 2022
  • The Cyrus Team
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Instagram Hacked

TLDR

After working with thousands of individuals attempting to recover their hacked social media accounts, our cyber experts are sharing the updated guide for: What to do if your IG account was hacked?

1. Protect your valuable assets.

This is just the beginning. When a social media account is hacked, your other accounts are immediately put at risk. This could include even more valuable assets like your email, banking, credit accounts, Crypto wallet, and more. It is important to move fast to protect yourself from further damage.

2. Account restoration takes time.

Now that you locked the door to your other assets, it’s time to take a deep breath and follow the instructions of our cybersecurity experts. We’ll walk you through the necessary steps to get back in control.

3. Enable 24/7 online account monitoring & insurance.

Hacked accounts are far more likely to get hacked again. Enable 24/7 monitoring for your online accounts and credit report to ensure you are safe moving forward. Activate identity theft protection insurance for an extra layer of safety.

4. Your friends and family might be next.

Hackers move fast by using your identity to reach out to your inner circle. If you haven’t done it yet, share Cyrus to protect them. It is much easier to block a hacker than to remove one.

You can make all this happen through our customized app! Download Cyrus and Follow Our Steps!

Hackers will target accounts not just from the rich and famous, but from ordinary people as well. So what do these hackers want with the account anyway? What are they doing with them and why is it so difficult to contact Instagram support about this issue? 

Instagram hacks today

To keep a long story short, though some hackers use Instagram accounts to spread spam or propaganda, most use them to make money, as much money as they possibly can. Since the account has your name on it, more people, especially your followers, are likely to believe anything they post, comment on, or send in a direct message. Plus, hackers like to prey on the fear and desperation that individuals may feel after getting locked out of their accounts; convincing them to send hundreds, if not thousands of dollars with the promise of returning the account. So what can we do to protect ourselves?

Recognize the Common IG Scams 

  • Phishing Messages. These could come from email, text, DM, etc. but they all have the same idea. The messages usually ask you to verify or check something by clicking on a suspicious link that takes you to a bogus website. From here, you are prompted to enter your Instagram login credentials or personal information like your bank/credit card credentials.
  • Giveaways. You’re enticed to enter a drawing for this fantastic prize, but required to provide personal information or payment in order to claim your winnings.
  • Fake Investment Opportunities. Ever seen a post about earning a massive payout after investing just a small sum of money? This could include Venmo, CashApp, and Bitcoin advertisements. 
  • Brand Collaboration Requests. Some “new, hip, up-and-coming” brand offers to pay you for promoting their products. You’re asked for financial information so they can send you a paycheck, but in reality, they’re just trying to breach your bank account.
  • Bogus Job Offers. Scammers seek personal information from you (ex: your home address, driver’s license info, banking credentials, etc.) as part of their interview or “hiring” process.
  • Exposed Passwords. Another key reason is simply exposed passwords. There are millions of leaked passwords sold on the darkweb every day (or even offered for free). It’s enough that your personal password was part of a random data-breach and now your account is at risk.

Try not to Panic

Having a hacked Instagram account is obviously not ideal, but you need a clear head to start the recovery process. Take a few deep breaths, and know that a hacked account is not the end of the world. It’s going to take time to recover your account, so keep this in mind from the beginning. Unfortunately, there’s no magical unicorn solution to get your account back overnight (at least not yet), so if you come across people or services who say they can do this for you after a hefty one-time fee, stay away

If you have any questions or concerns, ask a trusted cybersecurity service like Cyrus. Online security doesn’t have to be scary. 

Help Others Learn from your Experience

Let’s be honest…Instagram recovery doesn’t always have a happy ending. That said, the best thing you can do is educate people around you. Tell them about your experience so it doesn’t happen to them. If you’ve been hacked, immediately inform your followers to prevent any further damage. If anything, treat this as a learning experience and ramp up your cyber awareness and security moving forward.  IG hacks are bad but it can get a lot worse if your Gmail or bank account is hacked…

Preventing your Instagram account from being hacked

There are several preventative measures you can take to ensure that your Instagram isn’t hacked in the first place. For most of you reading this, it’s probably a little too late for prevention but it is vital to keep these tips in mind for after you recover your account and/or create a new one. 

  • Enable two-factor authentication (2FA). You can do this directly from your IG account settings. If you already have 2FA activated but you selected WhatsApp or SMS codes, switch the delivery method to a third-party authentication app (this can prevent a hacker from intercepting a recovery code sent to your phone). You can learn more about 2FA HERE
    • Settings⚙️ > Security > Two-Factor Authentication
  • Change your password to something strong & unique. If your passwords were leaked to the dark web, an unrelated event put your IG account at risk. It’s important to use a unique password for every account rather than generic passwords that hackers can break when running the dice. Read more about password security HERE.
    • Settings⚙️ > Security > Password
  • Enable backup codes or a recovery key. These can only be downloaded or written down, so a hacker should never be able to access them. Backup codes are automatically generated when you enable 2FA, so be sure to save them in a safe place.
  • Monitor other devices/locations which are signed in to your account. If you ever see a location that you don’t recognize, SIGN IT OUT! Unrecognized devices can mean that someone else has access to your account. In this case, you should immediately change password and activate 2FA before it’s too late.
    • Settings⚙️ > Security > Login Activity
  • Monitor third-party applications. Regularly check on which applications have been granted access to your Instagram account. Some third-party tools are inherently riskier than others (like follower/unfollower monitoring apps), and not NECESSARY to maintain an IG account. If you keep any applications linked, you’ll want to keep an eye out for any big data breaches that may affect you.
    • Settings⚙️ > Security > Apps and Websites
  • Secure your email account. This might be obvious, but if a hacker has access to your email, they can easily hack and steal any account associated with it. Be sure to enable 2FA and change your password so that it is both strong and different from your Instagram one. 
  • Download Cyrus. As mentioned before, when you’re under attack time is crucial. Our cybersecurity experts will first help you secure all of your assets before the hacker gets to them. Then we’ll help you enable all of the above security precautions to restore the account and lock the door behind it. We’ve helped thousands of people recover their accounts using these methods. Based on our experience, the average recovery process takes around 1-2 weeks, but it’ll be worth it. Hacked accounts are far more likely to get hacked again. Be sure to enable 24/7 account monitoring and identity theft protection insurance to make sure you’re protected moving forward!! Learn more about Cyrus Solutions, Online Account Protection, and Credit Monitoring features to protect higher-priority assets (your email, other social media accounts, your money, etc). 

Steps to Recover Your Instagram Account

The actual recovery process can look a little different for everyone, as Instagram is constantly testing different features and processes depending on your device type and app version. You might not be presented with the same recovery options as someone else, at least not today. For that reason, it’s important to remember this and to stay persistent when attempting to recover a hacked account. 

Security Email from IG

First thing, check your inbox for an email from [email protected]. Under normal circumstances, Instagram is supposed to reach out to you if they detect suspicious activity like a new device login or a changed email. When caught early, changes can be reversed via this security email. You should see an option for “Secure your account” at the bottom where you’ll be able to reset the password and kick the hacker out.

These are some examples of the security email(s) you might receive if your IG has been compromised. 

These are some examples of the security email(s) you might receive if your IG has been compromised. 

Request a Login Link

As long as your backup contact methods haven’t been changed, you have the option to request a password reset link directly from Instagram. Just select “Get Help Logging in” on an Android or “Forgot Password” on an iPhone. You can do this from the web or Instagram app.

Requesting a login link is essentially the same process as resetting your password when you forget it. 

Selfie Video 

If you have photos of yourself in your account, you might be asked to submit a video selfie of yourself turning your head in different directions. This will be compared with pictures you have posted of yourself on your account. The review process may take up to 5 business days, and the video will be deleted within 30 days. This process can only be initiated from the IG app on a recognized device (i.e. one you’ve used to login into your account recently). 

How do I get to the selfie video?

There’s no direct link to take you to the selfie video, but HERE is the most common pathway to get there.

This typically can be accessed by entering the current username (even if the hacker changed it slightly)… Ask your friends to check their followers list/DMs/tagged photos of you to find the current username. 

  1. Click “Forgot Password?” 
  2. On the next screen, tap “NEXT” which should surface the hacker’s contact info.
  3. If so, that’s okay, underneath the Blue button, tap “Can’t Reset Your Password?”  

In most cases, this will show your previous/original contact email and phone number. 

  1. In some cases, when you tap “NEXT,” it won’t even show the hacker’s contact info and will automatically send a code to the hacker’s email. 

If this happens, go back to the first screen after you tap ‘Forgot Password’ and tap “Can’t Reset Your Password?” (this link appears on multiple screens, and shows different results)

  1.  Send yourself a code to whichever method is most reliable. 
You should see the original contact methods you used when signing up for Instagram on this page. 
  1. Once received, Enter the code. This should take you to a form. Answer the questions, and enter the most reliable email address when prompted.
The support screen you’re taken to may look something like this, but could look a little different if IG is testing different features. 
  1. Next, you will see instructions for the Video Selfie. It’s super fast and easy. Once completed, upload it to Instagram using the button in the app, and wait several business days for them to review it.
Make note of the confirmation screen after submitting your video selfie – you should also receive a confirmation email 

This works best if you have plenty of photos of yourself in your Instagram account. It can be difficult for businesses or if the hacker removed most of the pictures of you. The Instagram team is overrun with these requests because hacking is so common. Even if you DO have pictures of yourself, it may be denied. You’ll receive an email either way. We recommend submitting a new Video Selfie following the same steps every time you receive a denial, or every 2-3 days if you don’t get any response at all. 

If you know for a fact that you don’t have photos of yourself in your account, there is an option to select “No, I don’t have photos of myself” from this same flow. In this case, you should receive an email asking you to provide the initial email address or phone number as well as the type of device (e.g. iPhone, Android, iPad) you used when you signed up. Just follow the steps they outline in the email to proceed through the rest of the authentication process.

Here’s an example of the email you might receive once your video selfie is confirmed. 

Selfie Photo with a Hand Written Code

For some people, when they try to go through the selfie video process they are taken to a completely different form which asks them to provide all of their account details. The video is not even an option. After submitting the form, you’ll receive an email (typically from Facebook) asking for a photo of yourself holding a hand-written provided by them, followed by your full name and username. In all honesty, it looks pretty suspicious but this process is 100% legit. 

After you submit the photo, it may take up to 2-3 weeks for a response. Better than nothing…

You may receive an email from Facebook outlining the above steps to confirm your identity.

Report an Impersonation

With this process, you would report that someone is impersonating you (which is technically true). It’s super easy, and you can click HERE to get started. First, you’ll click “Someone is impersonating me or my friend.” Then click “Yes, I am the person being impersonated.” Make sure you fill in the remaining fields accurately, otherwise Instagram may ignore your request. You’ll also want to Take AND Attach a selfie of your actual face, with your ID in the same photo to verify your identity. In the “Additional Info” section at the bottom, explain the situation at hand before submitting. 

Be sure to click “Someone created an account pretending to be me or a friend” and then “Yes, I am the person being impersonated” (this will expedite the process).

Request Login Support

This method is probably the least impactful but does allow you to submit a report for your hacked IG account assuming nothing else is working. You’ll want to click HERE to request login support. Make sure you enter the Username as it is TODAY (even if the hacker changed it slightly), so IG support will be able to research the correct account. For the first 4 questions after that, you will likely answer “Yes.” Then at the very bottom under “Add Additional Comments” you should include details on the situation (i.e. “Someone hacked my account and is impersonating me…”). Easy peasy!

Download Cyrus and Follow Our Steps!

Frequently Asked Questions When IG Accounts are Hacked

Does Instagram have a phone number or email I can contact for support? 

You might be able to find a phone number or email floating around online for Instagram, but they are all old automated contact methods that are no longer in use. You’ll either get no response at all or will be directed toward their Help Center for further assistance. As you probably already know, the best kind of help you can get there is an automated support form. If you want to chat with a real human, our Cyrus Security experts are happy to help with your IG account. You can Click Here to learn more about our company and/or download the Cyrus App. 

How do I get to the selfie video?

  1. Click “Forgot Password?” 
  2. On the next screen, tap “NEXT” which should surface the hacker’s contact info.
  3. If so, that’s okay, underneath the Blue button, tap “Can’t Reset Your Password?”  
    1. In most cases, this will show your previous/original contact email and phone number. 
  4. In some cases, when you tap “NEXT,” it won’t even show the hacker’s contact info and will automatically send a code to the hacker’s email. 
    1. If this happens, go back to the first screen after you tap ‘Forgot Password’ and tap “Can’t Reset Your Password?” (this link appears on multiple screens, and shows different results)
  5.  Send yourself a code to whichever method is most reliable. 
  6. Once received, Enter the code. This should take you to a form. Answer the questions, and enter the most reliable email address when prompted. 
  7. Next, you will see instructions for the Video Selfie. It’s super fast and easy. Once completed, upload it to Instagram using the button in the app, and wait several business days for them to review it.

**Please note that the process to arrive at the selfie video can look a little different for everyone. This is the most common pathway, but you might see some slightly different pages and/or prompts on your end.  

How do I report a hacker on Instagram?

The best way to report a hacker is from within the app itself. While viewing the account in question…

  1. In the upper-right corner, tap the (3 dots).
  2. Tap “Report…” on the screen that pops up. This will surface reasons for reporting the account.
  3. Then tap “Report Account
  4. In most hacked cases, the hacker is posting about Bitcoin or some other misleading or suspicious jive. Therefore, the most accurate reason to Report the account in that menu is “It’s pretending to be someone else.”
  5. Then when they ask “Who is this account pretending to be?” – Select Me (if it’s your account) or Someone I know (if it’s your friend/family member).
  6. Click “Submit Report”

Can I just delete my hacked IG account instead of trying to recover it? 

Unfortunately, you won’t be able to delete an account to which you no longer have access. If you’d rather go down this route, we would recommend reporting the account using an alternate login or having your friends/family do so. Try reporting it a minimum of 30 times between you and your friends for the quickest response.

What if my Instagram account was deactivated? 

In some cases, hackers might delete all your posts, or they might delete your account entirely. Other times Instagram will actually deactivate the hacked account due to a violation of their community guidelines (i.e. too many spam posts, comments, and/or DMs by the hacker). Either way, Instagram supposedly stores your information for a couple of weeks after this happens. In most cases, you might be better off creating a new account, but if you’re still desperate to recover it, here’s our recommendation: 

There are 3 forms you can fill out and submit for deactivated accounts. They are technically for different reasons of deactivation, but the bottom line is, if you submit them all, your situation should be covered by at least one of them:

  • This one is for deactivation for violating Community Guidelines (from FB Help Center, but specifically mentions Instagram accounts) 
  • This form is almost identical to the first one, but it’s in the IG Help Center directly AND you can leave a detailed explanation, which always helps.
  • This one is more for general ID Verification, not specific to disabled accounts, but can be useful once they look up your account. They will realize it was disabled and then understand why you’re submitting it.
  • This last form is for deactivation due to intellectual property violations or sharing fraudulent or misleading content (most of these hackers share Bitcoin “get rich quick” info, which would qualify as misleading content.)

*This last one not only allows you to leave a detailed explanation but ALSO allows you to attach a file. It would really help your case in terms of confirming your identity to submit a selfie of you (your actual face) and holding your ID (where they can read the name clearly).

How long does Instagram take to recover a hacked account?

The recovery process looks different for everyone, but you should expect this to take a couple of weeks on average (a minimum of 5-10 business days). Instagram is handling thousands of these requests a day, so there is no way to speed up the process. After you submit your recovery requests, try to sit tight and know that you’ve done everything in your power to get your account back.

Should I report my hacked Instagram account to the police?

You can always report your hacked social media account(s) to local authorities to put it on record. It’s possible your friends, peers, or co-workers can see your accounts and if they disapprove of the content being published, this could negatively affect you, and in extreme cases, maybe cost you your job. There’s generally very little the police can do to help you recover it. However, it’s a great idea to put it on record that you were not in control of the account when misleading or otherwise suspicious info was posted to an account under your name and identity. 

What should I do if my Facebook account is hacked?

Though Meta owns both Instagram and Facebook, the account recovery process is very different. If you’d like assistance with a hacked Facebook account, our cybersecurity experts are happy to help! Click HERE for more information.

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The Cyrus Team
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